3M’s Content Czar Carlos Abler Breaks Down Complex Content Marketing

Business Blog By Christel van der Boom December 14, 2017

Besides being 3M products, what do Post-It and Scotch Tape have in common? They’re both sticky. Now imagine being in charge of making them stickier—from a marketing perspective that is. That’s the job of Carlos Abler, who not only leads the St. Paul, Minnesota company’s online content strategy, he’s responsible for all aspects of its content marketing, too. Leading the digital transformation of 3M is a massive undertaking—there are 90,000 employees, across 25 divisions, in 70 countries, who make tens of thousands of products. Most of us never see those products since they’re intended for industrial use in sectors ranging from healthcare to construction to oil and gas. But Abler is responsible for telling 3M’s story and engage customers across a multitude of channels in a way that’s valuable to them. He starts by asking two, top-level questions: what are the business goals and opportunities? And, what’s the value to customers? Abler says you can’t prioritize one over the other—you…

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